SCANA Energy Regulated - FAQs

FAQs

Gas Service and Rates

1. Why can’t I get my gas from Atlanta Gas Light

Account Information/Online Support

1. What is an activation code and how do I get one?

2. What do I do if I receive an error message or experience a technical problem?

3. How do I update or change my account information?

4. What does it mean to have a secret question on my account?

5. How can I get my password if I’ve forgotten it?

6. How can I get my username if I’ve forgotten it?

7. What do I do if I have trouble signing in?

8. What does it mean if I get the message "Account is Already Activated?"

9. How do I sign up for online account access?

10. What is JavaScript and why do I need it?

Customer Service

1. What is the Regulated Provider Program?

2. What is the difference between the Regulated Provider and a gas marketer?

3. Who is the current Regulated Provider?

4. Isn't SCANA Energy a gas marketer? How can SCANA Energy serve as the Regulated Provider?

5. Can anyone get service with the Regulated Provider?

6. How do I determine if I am eligible for service from the Regulated Provider?

7. What is LIHEAP?

8. Will my rate be lower with the Regulated Provider than with another marketer?

9. What type of pricing plans will the Regulated Provider offer?

10. What is the monthly customer service charge?

11. Will I have to pay a deposit with the Regulated Provider?

12. How do I sign up with the Regulated Provider?

13. Can I switch to the Regulated Provider if I still owe money to my current marketer?

14. How do I qualify for money saving incentives?

15. What should I do if I smell natural gas?

16. What are your hours of operation?

Safety Issues

1. Will my natural gas appliances continue working during a power outage?

2. Who do I call if I’m preparing to do landscaping or a building project that involves digging or excavation?

3. Who do I call to report a gas leak?

SCANA Energy Regulated Division Website

1. I have a question or comment about the SCANA Energy Regulated Division Web site.



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